Gamers World - Vernon Hills, Illinois

Mary Mazek

Walked in no greeting to me or another customer that entered to store. I ask the employee if they had any Star Trek framed pictures, and the only response I got is All we have is right there.
Sorry I've been working retail for 28 yrs and this is poor customer service!

Paul Kuo

My family and I went to buy some loose Pokemon cards that my sons were interested in. The cards that they wanted were very random and consisted of Pokemon using all different energies as well as Trainers. The owner Jester was there and he was extremely helpful, helping us find over 30 of the cards that they were looking through by going through binders and loose cards in a box, which was extremely tedious. We've been to many Gamers Worlds where the employees running the store seem like they couldn't care less about their customers. We were fortunate to have the exact opposite experience here and want to thank Jester so much for his kindness and patience!

Amy Terrones

Very disappointed with my experience today at the Gamers World in Vernon Hills. Signs everywhere stating entire store is buy two get third for 50% off. My son was buying two individual Pokémon cards that were $4 each. I told him he could get a third for $2 with their sale.

When he went to buy it came out to $12. My son asked about the sale sign and the employee said there is an asterisk that if excludes Pokémon cards.

I mentioned that I didn’t see that and went to check. The sign only says it excludes Cards of Humanity. The employee said that some of the signs were updated but couldn’t show me any that actually did exclude playing cards. Even the sign on the glass case next to the cards my some was buying did not have the exclusion of trading cards.

Having worked in customer service centric businesses I told him that honoring sales is one of the most basic things and that he should update his signs.

When I went over to look at one of the signs he followed me from out from the behind the counter and told me he didn’t deal with bullies and I could go elsewhere if I wanted.

I let my son by the two cards he wanted, and the employee did at one point say he could take a dollar off but my son wanted to keep to his $10 budget.

The employee was well aware that I was unsatisfied; I mentioned I’d be writing this review and he accused me of extortion. I wasn’t trying to take a $20 discount or anything, just $2 - honor the sale signs posted is all I was asking so that my son could stay within his budget.

$2 is so little to make me so upset but it’s really the bottom line of poor customer service and not standing by your offers. A quick, I’m sorry, you’re right, our signs don’t have the exclusion of playing cards, I’ll honor the $2 discount is what should be expected.

Dani D “Tani”

Has several game options. Has gaming events that very based on days. Schaumburg location has board games on Mondays 6-9 and Vernon Hills, Wednesday 6-9. The staff is pretty friendly. You get discounts for participating in gaming events and for tea Hing others how to play games. Very clever of the owner/managers to open the store up and get people to come in through gaming events.

Poke Champ Jen

Big location and yet the store always looks empty. There's barely any merchandise and when I check like a month or 2 later, the shelves are just as empty with no new products. You would think a game and CARD shop that sells individual CARDS would I dont know maybe sell packs and booster boxes but no spend your money elsewhere building decks from other stores but by all means come here for the game events. That's all this location seems to care about are the events where it seems they forget they are also a store.

Kevin Mills

Definitely avoid this place for sports cards - all packs of cards are priced waaay higher than the market.

Jim Petykowski

This is a large gaming store in Hawthorn Center mall. The store carries a lot of games and has an area where you can play with other people in the back. The staff was friendly and answered all of my questions and was not pressuring me to buy anything. This is kid friendly and has a lot to offer.

Crow Leone

It's cool. I know some of the employees and they're very nice people. They let us stay for D&D and card games as late as we want.