Houston's A/C Express - Houston, Texas

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Miguel , Cesar , Jose are an amazing crew. Did a great job and went above and beyond putting in our new ac system. On time worked hard and made sure everything was running great. Very nice on top of everything else. I would give ten stars. You want done same day fast and a great crew Houston’s ac express is the best!!!

Elan Moore-Jones

Edited Review: (two additional stars) The serviceman is very nice, and after writing the review, and reaching out in every possible way I could, I got a response, and the owner and serviceman came out together. If you care enough about your business I certainly can respect that!

The serviceman did a better job of preparing us for the possibility of it happening again and explanation of the parts.

***
Initial Review:

After reading several reviews I see a pattern with my issue as well. This is sad.

The Property management company has sent this company out 3 times (days apart), each time the tech claims it's something new, even attempted to suggestively put the blame on us!

I hate writing bad reviews, but this is just downright unacceptable in the middle of the Texas heat!

First visit: (Roofers just left) "Sometimes the banging, knocks the switch loose"

Second visit: "Oh, someone must have gone in there and knocked the switch/ needs coolant"

Third Visit: There must have been a power outage, "found capacitor not working / replaced capacitor"

This is seriously inconvenient and unacceptable!

Dava Morris

Every person I worked with at this company was wonderful. They were helpful through every step of the process. They even offered to bring a portable AC to cool one room until they could get a technician out. Jason was my technician and he was very kind and explained everything he was checking and gave me options for a fix. I ended up needing a new outside unit and they were able to help me through financing and got it installed all on the same day. I searched some prices for the work they did and I feel that I was charged a more than fair amount for the work that was done. After the work was completed they even reached out for a follow up to make sure I was satisfied. Very happy with this company ?

Troynette Clayton

Update... Jason was late due to high demand but when he got hear he was amazing with great customer service it took 30min for him to replace the part and my house is cooling down as I type❗️

Contacted on 8-28-23 for services said they would send someone and didnt hear from them again reached out @ 8am
8-29-23 and they said someone would come between 2pm & 6pm and it's now 20min after 6 with no word from them. Do not use them they will have you waiting in 100 degree weather when you could have found a professional service to help you!

Tati S

I wish I could give it a zero but I can not. The guy they sent to fix our heater did not fix anything. Waited outside of our house until no one was home and broke in through our alley. We have videos and pictures of him in our alley with our tools yet this company does nothing about it. So not hire unless you want a thief.

Amber Kyle

I wanted to leave this review for everyone that assisted me in getting my AC fixed. It had been going out for over a month straight And my property management company failed to do there do diligence in assisting me. Houston AC didn't hesitate to assist in getting me a portable after weeks of requesting this from my PM. Jay and especially Shawn, were great in helping access the issue. They were able to get Mario, yanny and Juedo out here to correct the issue. Queen the, the rep at Houston AC jept me informed every step of the way. I am so thankful for all of there assistance.

Jason Hobartsch

Scheduled friday for tuesday. They never arrived i called to find out why. They proceeded to tell me they didnt have the equipment . Then they said we dont Schedule jobs until they have it . So i was baffled on how they Scheduled the job for tuesday as the equipment disappeared. Then i asked why i didnt receive a call on monday saying that they had to reschedule. Then then began to get defensive when i told them that was unacceptable and very horrible service . Then when i called after hing up on . They continued to place my call to voice-mail. Called back and asked to speak with owner and they proceeded to place on hold and owner never called back .

Grace Garcia

Have you ever had a business wait 3 weeks to reply after they gave a quote and within those 3 weeks say "we haven't hear back from your warranty company". Advice: Call the warranty company and figure it out. In the end... all they need to do was fill in their quote sheet with a model # & serial #. Easy fix. I brought this up after multiple times of calling and them saying they were waiting. If you want to get paid, do your follow up. Then... they said they don't want to do the work anymore because I asked them to do follow up so I didn't need to stay on the phone for hours. Queena, I hope your owner sees this review. Very unprofessional. A profit loss for your business.