5/5
I read the review and I was excited to get a same day appointment for that afternoon. Unfortunately, the technician didn't show up, never called. I called and was told they had a cancellation, and they thought it was me. They offered to reschedule for the next day, but I can't take the chance that they get another cancellation and "think it was me" again...
I guess someone that did cancel got a technician at their house anyway...
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Had to come back and edit this post...I received a call from the owner this morning, apologizing for the mix up and explaining how my appointment got cancelled by mistake. They offered to come out today for a free diagnostic on the unit, but I've already got another company on the way.
It says a lot for a business when the owner takes the time to call you and apologize and tries to make it right! I didn't use them this time, but the next time, I certainly will!!