American Express - New York, New York

Mario D. V.

Pésima atención

Richard L.

Do not recommend. American Express does not take customer money seriously.

After deducting payments from my bank and the money not showing up after multiple days, the customer chat service did nothing but kept changing their story:"Wait 3 days, then wait 5 days." They did nothing to escalate or put more effort into the support; simply the goal was to get the customer off the support.

They will repeat various things such as "I will document so you don't have to repeat yourself," but then you will have to repeat yourself because they don't read the prior notes.

Since each support does nothing, no progress is made and time is wasted. Don't use American Express if you value your time.

Ron M.

Today I cancelled my Amex cards. I have been a holder since 1979, have spent nearly $1Million over those 45 years. They cancelled my son's card after THEY declined TWO payments, so I gave them a bad survey review. I immediately received a demand for income information, and they stopped my card. They called me, I told them how bad this is for public relations, bullying customers because of poor reviews. Is it any wonder that they have such poor reviews? They just don't care about us. I intend to send my complaint to the CEO, I doubt anything will happen. DON'T USE AMEX!!!!

EMPOWERING W.

As a consumer I received a $50 American Express reward card which I've had issues using my last .25 on the card. Have called in numerous times since April 2024, however today my calls to them were unprofessional and unacceptable as first representative I spoke with for 20 minutes rudely hung up. Called back in, spoke to a supervisor and they did same thing. Therefore, in my opinion American Express customer service representatives are the worst at providing any kind of customer service to end card users. Thus, companies offering any kind of American Express cards to consumers for any reason should think twice and go with a different company because I've called into American Express these last 7 months and customer service hasn't improved at all during that time, but in fact it has decreased downwards to getting hung up twice on back to back calls to solve the issue and get direct answers to my questions. No way is this acceptable and anyone who utilizes this company should be aware that you can get better service utilizing a different card provider. 😡

SCRAPPY D.

DONT EVER GET A CARD FROM AMEX. Their "spending power" is a scam. They will throttle your card(s) if actually use them and their customer service is the absolute worst Ive ever dealt with in my entire life. And they have the nerve to charge you to be a "member'.

kevin L.

I have had an American express card since 2012 so far I have no problems, just up grade to gold card last year, give me 4 time points per $1. I'm so happy with it.

Seok H. K.

I would like to let people know that Amex card charges interest twice on purchase. One for just interest on purchase, and trailing interest charge in the following months. I have never heard that any other company charges interest twice on a single purchase. Amex is wicked company

Carrie D.

I am the Whistleblower to Congress why credit card debt is at an all time high, according to news. I share my papers, screengrabs etc.

[ Update- 12 25 2024- I continue to update my Google review TIP on whistleblowing "AXP" (short name) American Express to the SEC, FINRA and Law Enforcement including the DOJ Department of Congress. I update Legislators, too. I brought to Congress the consumers experience with my documents and online complaints of American Express customers victimized by "AXP" (short name), too. "AXP" (short name) CEO Stephen Squeri has yet to stop their faked demand for alleged interest. I repeat to "AXP" (short name) et al often- one is an event, two or more is a pattern. Even more is serial. At least the daily phone calls are stopped. This will too ]

[ I filed a report with the Securities & Exchange Commission simultaneously with the Department of Justice. 2010 the SEC asked me to be their non industry #Whistleblower. I knew what I was seeing in the American Express communications was a smidgen of why the Legislators made their Law capping interest charges. If you have an American Express story, keep it simple, send it to me to send to them. THIS MUST STOP ]

I was an American Express client since 2013. I got the card for one reason only, I was traveling to the UK. I was told American Express is better to have as a card over there. Since? I kept the American Express card as a backup card. Long story short- I needed to use the backup card on a Walmart charge. Yes, I am and love being a Walmart shopper. I went to use a new account to pay the American Express Walmart charge from. I needed assistance to link the new bank to my American Express card so I called American Express. The Customer Service person helped me. I gave her the info for my new bank. SHE ASKED about the bank info she said was on file. I told her that account was removed from America Express before- twice. I get an email from American Express the payment failed to go through. I learned the Customer Service person requested payment from the account American Express stated was removed from American Express TWICE before that day. What I learned days later was the Customer Service Rep WITH INTENT sent the payment request to the account I requested deleted. This set in to play interest charges, 3 bounced check fees & frustration in that the intentional problem was with American Express to build up interest on a payment that was never in dispute. What was and is in dispute was the American Express reps actions from day 1. If anything, from day 1, American Express has been on an intentional fraud to bump up interest, of Congressional interest. BUT American Express dragged in TSI who operates from India on multiple names alleging a PA adress. TSI gives email adresses that bounces back emails. TSI falsely claims follow up calls made. Really strange was finding this BBB TSI page & reading TSI did to me what they do to others- fake calls dialed out then hanging up to their gain of bumping up interest owed. Total fraud. Total scam. Will be notifying SEC & DOJ. I paid the $119.17 then learned how TSI & American Express harm nice people with interest & bad credit report

I see I am not alone in my experiences. What I am is a requested Whistleblower by the SEC Employees. This will be heard. One is an event. More than one is a pattern.

What I am reading here on Google Reviews and BBB is serial