Best Western Plus Pontoon Beach - Pontoon Beach, Illinois

juan garcia

Los cuartos muy cómodos tienen desayunos todo esta perfecto ?

J Z

Overall, great stay. Had to get new key cards 3 times, once immediately after check-in and twice after lunch the next two days, for the room before we were moved. The late morning/afternoon receptionist on 12/5-12/7, sorry don't remember her name, was great in helping my mom and I back into the room with key cards and then ultimately moving us to a new room. Other staff were friendly in the few interactions I had. Breakfast was your typical complimentary breakfast, which was plenty good enough. I'd easily stay here again.

Angelita S

Ms. Connie, Ms. Tracie, Avi, and the rest of the staff deliver excellent customer service! My room is always clean. Breakfast is good. The hot tub is the best! I will continue to use this facility in the future when I travel. I literally cannot find enough words to express how grateful I am for the staff at this facility. They make me feel like family.

jess yawn

Staff was friendly and informative. I couldn't find my online reservation so I called the hotel, they were super helpful and alleviated my concerns about not be able to find my booking. Checking in at 4pm was not a problem, went quickly. I had sone changes and needed to increase my guest number from 1 to 2, they completely accommodated and didn't request additional fees, yay! The room was clean and comfortable, roomy and adequately stocked, with amenities functional. Mini fridge, k-cup coffee pot, TV etc. Chanel selection was good. Water pressure was good. The complimentary toiletries smelled pleasantly of citrus and were of decent quality. Breakfast was good, fresh "fried" eggs, gravy, sausage, biscuits, toast, waffles, juice and coffee. What youd expect. Check out was simple and again staff was friendly. The $100 deposit hold on my credit card was released within 24hours with no issues. Parking was plentiful, on site and location is good. We'd definitely use this location again!

Austin Kight

The room was clean and spacious. The staff was amazing including the owner. They were very understanding and accommodating to my situation. My wife had been in the hospital in Barnes in St Louis for 2 months and things were tight and they were more than accommodating to make sure that I had a good last 4 days.. Connie at the front desk is amazing and her
personality is the type of person any hotel would want to have welcoming guests into their place. I can't even say enough good things about her she was amazing. I enjoyed my stay here. some people may nitpick, I would choose it again and again when we have to come up north to St Louis area

Alison Lang-Hickey

My new favorite travel stop just outside St. Louis. Nice rooms, comfy beds, friendly staff, environmentally-friendly amenities and free breakfast with biscuits & gravy. (Tip: biscuits better after 10 seconds in the microwave ?).

Only thing I didn't like? Fox News on the breakfast room TV.....ruins my appetite every time.

Charay M

Everything was excellent! Check in and check out the smoothest. Breakfast was the highlight with many varieties to choose from. Everything was tasty especially the biscuits and gravy which is my favorite! I felt safe at this location. Staff were wonderful! I wrote more in Expedia app because I booked through Expedia. Overall experience was great! I will use this location again if I travel to Illinois again. Very pleased.

Naphtali Toms

Room was very clean, and hotel staff, including the server for the breakfast were all very kind and professional. Only complaint is that the breakfast was pretty bad. There were few options, such as pastries, shredded cheese, and salsa missing, the biscuits felt and tasted cold and hard like they had been taken out of fridge and placed in the warmer from a day or two prior, and the gravy was tasteless. Goof thing was that the coffee was strong and better than vast majority of competition.