Best Western Plus University Park Inn & Suites - Ames, Iowa

Robert D.

N/A

David H.

Love this hotel. Staff is great-special shout out to Casey, who helped resolve a third party booking snafu. She really went above and beyond! David also was a pleasant presence at the front desk. Love the coffee machine for fancy coffees. Rooms are spacious. Lobby and grounds are nicely designed and appointed

Drew S.

UPDATE 1/3/25. Increased to 3 stars based on the owner's response.

ORIGINAL REVIEW:
This hotel is very average. I've stayed there a few times now. The last time I stayed there, there was mold growing on the faucet in the room--which was totally disgusting. I tried to wash the mold off with my rag but it was firmly caked on the faucet. The rooms themselves are generally clean (other than the mold), but otherwise are an average hotel room.

I found the breakfast to be lacking compared to other hotels I've stayed at. For example, there was no oatmeal and no juice other than apple juice in bottles. The hotel staff was very friendly. The last time I stayed, the pool and hot tub were closed and it appeared as though they were being renovated or otherwise worked on.

CouponLover

Room was clean and smelled good. Comfy beds. Dining area and coffee area were very clean and very nicely set up. The shiny dark hardwood looking flooring matched the dark hardwood looking tables and chairs. VERY nice!
Walking areas had beautiful trees and nicely tended to grounds. More beautiful areas to walk in the adjacent grounds as well.
I stayed at this hotel with my dog who was being seen by the oncology team at ISU. The staff was friendly and greeted me as I’d pass by the desk to take my dog out for potty breaks. I will most definitely be staying here again during future appointments for my dog.

Matthew M.

This is a great hotel! Very clean, and a fantastic location to Iowa State. The friendly staff were a highlight. Mr. Tom Loyd was a fantastic breakfast attendant! He was such a pleasure to meet and so accommodating.
-Dr. Matt

Jennifer C.

After researching hotels in this area, I was fairly certain this was a very nice one from the photos on their website on Best Western. BOOKER BEWARE, THE PHOTOS ARE INCORRECT.

I specifically chose and booked a suite with photos of a separate bedroom, a large living area, and a kitchen table. I chose this room because we were driving 4 and a half hours with a toddler and didn’t want to take them out of the hotel to eat so we planned on eating in the hotel room at the table. Upon check in, we went to a room which was NOTHING like the room we had booked online.

I went to the front desk to show the worker pictures of my reservation and of the room I had booked and they turned me away with no help. I then sent my husband down to speak with them and they moved us to a new room.

This new room was the wrong suite as well. This new room also had loud construction workers working right outside the windows, windows which had been left wide open to the elements. The refrigerator did not work in this new room nor did the tv unless you wanted to watch the only 8 channels the hotel receives which were all political news channels. The couch in this room also smelled like someone had vomited on it.

At this point we were so exhausted, we ended up staying in the new room. My guess is that the hotel over booked the suites that we had booked and had no where else to place us.

Fred C.

Overall good. Great location! Free hot breakfast was a letdown. Scrambled eggs were powdered mixed and not fluffy at all. Sausage links were barely edible - highly processed. I should have tried the waffle - hard to mess that up.

Tim W.

Very nice hotel overall. The pool and hot tub were closed for repairs (had not planned to use though).

Definitely would stay again when in the Ames area.