Equinox San Mateo

In general, the club has a good variety of classes and equipment. However, I do have issues with female rocker room. I have issued a complaint a few times, but I thought I would share it with others. Cleaners in female rocker room are not very nice. They exchange body lotion when you are using it. Happened multiple times. Also, whenever I go to use sauna, when I put a clean towel in a shower room with multiple other vacant ones and come back after 10 minutes, the towels are gone. This also happened multiple times. I commented cleaner once, asked not do that when it is not crowded and when someone is using sauna. They said it is the rules that they need to check. A cleaner starts inspecting rocker contents one by one when there are a few people using the rocker. I understand they are just doing their work. However, I see other part of the rocker room/ shower room being left dirty with hairs and trashes. The cleaners are just not attentive enough to notice that someone needs to use the rocker room uninterrupted, or needs a clean towel after sauna and shower. There are many other places to work on in the rocker room, as someone else commented. Most importantly the cleaners do not understand what it takes to make someone feel cared or welcomed. Maybe there is a rule that they have to check shower rooms and change supplies. But recently I just feel not pleasant with my experience and it only keeps happening. I think customer experience is most important in a club like this so I hope the club will consider improving it.

My younger sister quit her membership because their fitness manager(Dillon) was making her uncomfortable w/ his repeated advances toward her. Not only was she sick of trying to avoid this horn dog but was sick of the “bro” atmosphere he created on the gym floor with a few other “bro” members & trainers. It’s like a frat house.

Phenomenal classes and love the rooftop pool! The cell service is a bit spotty in the basement where the equipment is, which is my only gripe. There’s street parking or a parking lot in the back where your parking can be validated.

Gym smells strange and is very small, underground with no windows. One of the ‘trainers’ walking around was pretty creepy and continuously hit on me while I was trying to work out. Overall not a good experience.

I worked out at this gym for awhile and I can say that if you are looking for a luxurious experience this gym may not be the right one for you. The gym smells like $#%% and there’s no air circulation there. If you’re spending 200 dollars on a gym membership it has to be at least clean and fresh. They make you sign a one year contract cause you’ll find out later it was a bad decision and there’s no way back.

I would give it 5 stars but the Earthbar they allow to operate here is a sad waste of space. It is rarely open and even when it is, no one shows up to take orders. The “grab and go” options are super limited. Equinox, get them to operate or get them off your property. One of my favorite parts of working out at equinox- getting a smoothie after a midday workout. I will NOT be coming back to San Mateo anymore because this Earthbar location is horribly unreliable. Disappointing.