Equinox Sports Club Washington, D.C. - Washington, District of Columbia

Sarah E.

Updating my review to report that my previous review still stands true. The facilites are in severe decline. Swimming pool has been out of service for over a month now. One toilet in the women’s restroom has been broken for months. Major water leak began during Pilates class today (see photos). What you are paying for here does not align with the horrible facilities and building that is quite literally falling apart.
Restrooms are also filthy and lacking basic supplies.

Mia S.

I was able to access this gym for my workouts while staying at the Ritz Cartlon that is adjacent. The area was clean the front desk staff was very kind and polite. Some of the trainers seemed snobbish and unwelcoming. The layout is awkward as the main gym is on the second. I wasn't aware of until ended my workout downstairs.

Pros:
Front desk staff is pleasant
TRX suspension training apparatus are available
Lots of treadmills
High ceilings
Cable systems
Towels available
Pre moistened wipes
Access with stay at Ritz-Carlton (restrictions apply based on your room)

Cons:
Poor layout
Mean looking trainers who don't greet guests

Amanda B.

Very poor customer service for such an expensive gym. Got this membership and moved closer to this location with the sole purpose of using the pool for health/medical reasons--before I signed up I was reassurred the pool would be in full working condition. My first full week at this Equinox, the pool became out of service for over a month, and they refused to pause my membership/refund me for that month or provide any compensation at all, ignoring my emails many times.

Zamilan

Gym in DC with a basketball court, Wilson balls, equipment, amenities. Shout out Paolo and the operations team members!

Ann G.

Jacob Williams (Jake) is a fantastic personal trainer and the reason I keep going to Equinox! I have worked with him for 3 years and, at 60, am stronger and more toned than I was 10 years ago. Compared to other trainers I've worked with, he is the absolute best at tailoring workouts to what I need at any time, whether it is preparing for a 7-day bike trip, alleviating shoulder pain, or just staying motivated. Jake really cares about his clients...and makes working out fun!

Any gym can have good equipment but really personalized training, like Jake does, is hard to find.

Ali C.

LUXURY IN NAME ONLY
They really managed to piss me off inside 36 hours, and that is why I'm writing this review. There are 2 heating units in the men's Sauna, one of the machines stopped working back in March and its still yet to be fixed. Due to that its impossible to get a good sweat out in the Sauna during mornings nowadays because it barely goes over 150. You pay 200$ something in membership fee but they can't even fix a sauna machine in 8 months. On top of that people found human poop in the steam room, and in the shower area. The locker room looks like a military barrack rather than a "luxury" sports club locker room. It's a classic excel management work by a private equity owned company, in which they try to squeeze as much money as possible from you without spending anything on improvements.

The only reason I'm giving 2 stars is for the trainers who work there such as Deion, Hector and Rafa who always have good vibes and energy. Timbo's classes are also very good.

Saamir N.

It's a shame I can't leave less than a one-star review. What was a fine, premiere gym 23 years ago, Equinox on M St., NW DC now won't stop charging me and my son months after we stopped using our membership and I'm in a hospital in Scotland. Multiple pleas to not charge my account were ignored, as were my explicit instructions that permission to use my charge card was withdrawn. Perhaps good facilities but run by highly unethical management. Take your business elsewhere.

Kylie H.

Way overpriced for the quality. Equipment is constantly down. It's crowded and you can't get the equipment you want. The locker rooms are like high school gym locker rooms. There are far better deals for your money.