Home2 Suites By Hilton Carlsbad - Carlsbad, New Mexico

Wilfredo M. L.

Excelente atención.

Zaide D.

This was an unexpected stay. Upon arrival the person at the front desk was so friendly. We were able to book a room with no problem and even got to choose how far from the elevator we wanted it. The room was spacious, clean, and even had a privacy curtain to separate the couch area from the beds. The breakfast was delicious. They had all kinds of options like waffles, cereal, eggs and more. Staff was so kind even when asked for toothbrushes and toothpaste, they provided it at no cost. Overall great spot.

Virginia S.

From Cinderella story to horror show! When we arrived our needs were met. Camryn the front desk clerk gave us extra water for our son. The head maintenance person, Went out of his way to find a shower chair for my husband. Kindness goes a long way! Unfortunately, our son, DIL, grandson, and dog visited for dinner two days in a row. The manager called our room on day two and asked if we owned a dog. We do not own a dog! Our son owns a dog and is not staying here. She stated at first we would be fined if the dog shed. I told her the dog doesn’t shed. Then she called back and stated that we need to pay a $75 dog fee because the dog was in our room. That we needed to sign papers that we had a dog. Again, told the manager that they are visiting for dinner. She told me it didn’t matter. We do not own a dog. The dog is not staying here, just visiting. Had she just stated, “hey , your son’s dog can’t stay here or you will be fined $75 for having a pet on the premises.” We would have said do sorry and had our son take the dog home. But instead she was rude, abrupt, with poor customer service. WE WILL NEVER STAY AT A HILTON AGAIN! How sad that the manager needs to take customer service lessons from her staff! Such a disappointment to what was a good stay. Go back to school and get customer service lessons from your staff. #cinderellatohorrorstory

Joshua P.

Extremely overpriced hotel. Breakfast comes in the form of mushy red apples and disgustingly stale breads. Rooms have the block on the AC unit so you sweat all night as well. I will be working on this area more often but next time will make the drive to stay somewhere else. Overlooks dilapidated houses as the view and wouldn't honor my corporate rate I booked saying I needed a government id. The company I work for is not a governmental agency and I made that clear. She gave me the "contractor rate" and charged me an extra $60/night. She charged my coworker an extra $80/night and acted like she was going us a favor. I couldn't even unlock the rate without using my corporate email so it's not like we were scamming the system. Lesson learned.

The room was booked with a corporate code, not as a government agency although we do government business. Which I made clear. Reservation could have easily been matched to my business card, company email address and ID. All of which were offered. Seems like a silly thing to argue. But not my business to lose. And the advice to just not book my own company rate is golden haha.

Charles M.

Stayed with our grandkids during the spring break, and we really enjoyed our rooms. It's very roomy and in really great condition. The staff was very friendly. There are plenty of parking spaces. It is also right next to a good pizza place. I would rent again and recommend it. I love the hilton brand hotels.

Alex

This hotel falsely advertises itself as ‘pet friendly,’ only to surprise guests with hidden fees at checkout. It’s clear the general manager is more focused on squeezing every last dollar to pad hers and Hilton’s corporate profits than on providing honest, transparent service. These deceptive practices target hardworking travelers with pets who deserve better than to be nickel-and-dimed under the guise of “Hospitality”

Don S.

It's a great place to stay. The rooms are really nice and the staff members are very polite.
Don

Josh Z.

Super clean and new. Great rooms! Update: 9-13-25: sadly this location has changed. Was informed they'll be charging for parking and said its a new thing from Hilton. If that's true, That will push me over the edge to go with another brand after 6yrs. I haven't experienced this anywhere else except locations in downtown areas using parking decks. The rate was higher than normal, but I get it, oil field is busy. The room has the worse shower design ever. You get soaked with ice cold water cause there isn't a way to get to the handle. This isn't just a Carlsbad location thing. Its several locations across the country. I asked for 2 bottle water on check out, and was informed there would be a charge. I guess the oil field boom has turned a great hotel into a money grab/customer last operation. The check girl employee was super nice, the morning check out employee not so much. Room was clean. Hope they don't become like the terrible Hilton Properties in Odessa/Midland TX area.