IB Gaming - West Covina, California

Nathan Pena “Nate”

Girlfriend was asking me to help her find a spot for phone repair and I suggested this place might be good. She ended up going here partially for the reviews and also partially for the convenience that the store was nearby. She took her iPhone in and was having issues with both the charging port and sound quality in her recorded videos. Guy says he can fix it and replaces the charging port saying that it could be the cause of the problem.. so we get it fixed and sure enough the sound quality seems better.. fast forward a month or so-- she's having even worse sound issues with recorded videos. Shoot, I thought this guy said he fixed it.. she ended up taking it to a seemingly more knowledgeable technician who declared that yes the microphone quality can be effected by the same component as the charging port. The reason they suspect the issue is worse now is because it has a non-OEM charging port. HERES THE KICKER! This store I'm leaving a review on charged her 80$.. the expert technician only charged 45$. What an absolute joke. When I heard the price of 80$ initially I was a bit blown away but brushed it off until I heard the price the expert charged us. This guy should stick to his video game store. I need a refund.

Dannie Dorsey

My 11 year old son busted the screen to his Nintendo Switch. We told him that if he wanted to get it fixed, he needed to find a place and get a quote and ETA. He tried calling IB Gaming and while they initially seemed helpful, they ended up ghosting him entirely and when he tried to follow up with them, a guy answered the phone and said “You’ve already called” and hung up on him. It’s one thing to have bad customer service, but it’s a whole other level of rude to do that to a child. We ultimately ended up going to Fix It Lab (also in Covina), where they were SUPER helpful, kind, and replaced not only the screen but both joycons in less than 24 hours WITH a 6 month warranty. If we have issues in the future, I know where we’ll be going and it definitely won’t be here.

Logan Molyneux

Idk why there is so many 5 star reviews here but there is one guy who offered me TERRIBLE customer service and i asked him simple questions like how much it would cost to repair a nintendo switch and even sent him a photo of the damages and he just said “one second” TWO DAYS AGO! I tried texting and calling back but they ignored my texts and just said “Ugh.. you already called” when i called them and hung up! I hope this place gets better workers!

HAMZA KHALID

Extremely Fast Service and Reasonable Prices.

A lot of repair shops either had long queues or couldn't repair what I had (two 3DSes).

However, Angel repaired things perfectly and even did extra touch ups that improved the system further. The repairs were done in 2 days.

Support this store!

Sam Hayes

GameStop doesn't do repairs and there isn't a local gaming repair shop, which is why I'm so happy to have found this place! Angel revived my old game systems I thought were long gone! Highly satisfied!

Raul Duarte III

Alright back in business!
Bought a custom Gameboy Advanced SP from Angel years ago, checked & cleaned my PS4 too.

Emmanuel amaya

Great customer service. Great to have a local repair service and electronics store you can trust. Highly recommend

Kirk Urista

Huge selection of retro games, some marked at decent prices.