Kirstin D.
1/5
We are extremely disappointed with this gym and their conduct. We first enrolled my daughter in summer classes which was extremely busy but she seemed to enjoy herself. They tend to flip the location of the little beams gymnastic class depending on the other schedules of classes. Sometimes they'll stick them in a teeny tiny little corner with little equipment they can use, and sometimes they'll be in a more spacious one with fantastic equipment. My daughter knows the difference and hates the small one. It's limiting and she does not feel like it's an authentic experience on that side. The summer was in the small one, the year-long program was in the spacious side but only because of the specific day and time we chose. We switched to a different day and she was out in the small side, was sabotaged with a whole big class of kids all of whom kept cutting her in line, and the instructor completely turndc a blind eye so my daughter didn't get her fair turns. She was pretty distraught and when no one responded to her pleas she got angry and started screaming in frustration, to which the instructors had no experience evidently helping a child to process their feelings so I was called and she was brought to me wailing and growling at everyone. The manager (I think? Maybe she's the owner. It's unclear, but she likes to waltz around and talk about her life woes and what she's having for lunch or whatever else involves THE most unprofessional way) essentially told me my daughter's conduct was not to be tolerated and she better not do this again or she won't be welcome back.
So that's how my child's age-appropriate feelings were handled. By immature, incompetent teenagers who have no idea how to handle things. At all. And a manager/owner who can't even keep her conduct presentable.
I've seen and heard how my daughter's Thursday afternoon (teenage) instructor does things and she always has a snobbish, rude remark for me about my daughter. It's pretty unprofessional and I'm shocked that this is allowed. Maybe grow up and learn how to interact appropriately with each child. I'm doing my share of letting my child know when she needs to have more patience or to listen to the teacher. If I see it, I popy head in and remind my child or I even prepare her before and after about patience, taking turns, and listing to the teacher. But no, I have to have a snobbish teenager tell me how she feels about my kid every week. Or roll her eyes and not greet or bid us farewell.
Each week is a struggle here. The Thursday afternoon receptionist has been bringing all of her young children to the gym to play while she works, them screaming and asking for snacks nonstop and she does not tend to them, and if she does, she tells them to go join her daughter for class, avoiding parenting her own kids. My husband came one week and was extremely shocked by all he saw. It's one thing to hear what's going on here, but another to witness it firsthand.
Our final straw was today when the owneer/manager came up to me when I stopped by for class and I was informed they were on break (but the gym was PACKED full of gymnasts) and proceeded to tell me with hardly a single second of eye contact that they've informed me *three* different ways that the gym is on break still. If it were so, it would be in my email. I would not have wasted my time or gotten my daughter's hopes up for something if it was made clear that it was not happening.
That was my final straw.
Unprofessional, making threats, letting their children scream and whine all over the building while threatening my own staging that she can't be upset by something VERY understanding to be upset by (I don't know anyone who likes being cut in line and having the teacher ignore it). I've had it. I'm not taking her back and I'll not be recommending this unprofessional, slobby place to anyone ever.
I expect my money for the upcoming month to be refunded or I'll be disputing the charge. I'm not paying for this pathetic "service" anymore.
