Rhino Adventure Gear - Fremont, California

Dong Zhang

Great gears and great people to work with! Chris and Ben were really helpful and patient. They gave me the best advice and installed the RTT and awning perfectly. They are definitely pros! Just reach out to them and you will know what I’m talking about.

Winston G

Thankful I made the drive to see them.
Great to have a showroom to see everything in person and people to ask questions to.
Purchased an iKamper and had it installed here. Appreciated the attention to detail on install and the walkthrough afterwards. Ben shared his tips and experiences to make it a good experience with the tent.
Thanks gents

AMIT SOOD

Customer service team doesn't respond to emails or messages at all. Customer service seems is non existent. Ordered solarhawk 50w panel for ikamper paid for it online. After a week of ordering there was no response or status update on the order, sent them an email didn't receive any response. Had to call them and was told it will be shipped the following Monday. Monday came and went didn't hear any update. After a couple of days received notification of order cancellation and a generic email . The good thing was that the refund was made promptly. Sent another email to find out a real reason and an alternative but once again received no response. With such a customer service do not know how they run their small business. Very disappointed and probably will not ever try to buy from them again .

Reply to Response from Owner:
Thanks for clarifying, if I was told of this issue earlier I could have made alternative arrangements without going through freight forwarder. It would be great if you have international shipping and will check your website after couple of months. I am still interested in your unique product.

Rob

Joost at Rhino Adventure Gear is one of those rare people who knows how to deliver stellar customer service. I purchased an iKamper RTT, iKamper awning, and Rhino Rack roof rack, and had them shipped to the east coast so I could do my own installation. Joost was responsive, incredibly knowledgeable, and patient with all my questions. I actually found myself wandering around their website to buy more stuff - just to reward them for restoring my faith that the art of customer service is indeed not lost! I wholeheartedly recommend R.A.G. You won’t be disappointed.

Eddie Reynoso

It should be 1/2 star I purchased a OPEN BOX Front Runner Water Tank With Mounting System / 42L. I did not use it and they refuse to take it back and give me a refund or even a store credit. don’t buy anything from this store if you might not like it after all or it was not what you were hoping for.
I will not be supporting this local store.

Donny Barnec

Rhino is the place to hit up if you are looking for overland gear, rooftop tents or car camping goodies! 5 star all day

Marcus Alvarez

A Big Thanks to Chris for answering the myriad of questions I had regarding Rooftop Tents, Racks & Everything in Between!! Benny and Chris did a great job on install day!! I’m afraid I’m may be coming back for more Goodies!!!

If you’re looking for a Rooftop Tent, a Rack and Anything Camping/Overlanding related, just hit up Chris!!

Thanks Guys!!

Steffen Fuchs

Pre-ordered my iKamper 3.0 Mini with them and had it installed today. Great experience and customer service all around. They even adjusted my bed rack and made sure everything fits perfectly. They took plenty of time walking me through the setup process, showed me all the features and answered all my questions. 100% would do it again!