Superior HVAC

Our A/C went out and our warranty dept connected us. First they give you the third degree about making a payment before they send a tech to look. Then when the tech goes and gives a technician report, these people disappear on you. Literally called 14 times just to get voicemails then finally laisha the person working on the account sends a TEXT message to my phone saying she’s in a meeting and can call back. How unprofessional!! They took our money and haven’t reached out to us since!!

Superior HVAC is no longer at this location -- they have either moved or gone out of business.

During the record breaking hottest week in Texas, our HVAC decides to break. I was connected to Superior HVAC through our home warranty. The initial scheduling was frustrating because they only call to schedule during three 1-hr windows (7-8 am, 12-1, or 5-6 pm). They also say they'll schedule you within 24 hours. Neither happened. I tried calling but no one ever picks up. At 7:30 pm, I got a text saying someone was scheduled for the next day (I was just relieved we got scheduled and that it was for the following day and not a few days (or more) out). Once Andrew (Drew) arrived, the entire process got so much better. He figured out the issues, gave some honest feedback, was very professional and communicative, and had the new HVAC at our doorstep the following day and a crew to install it the day after that. I also appreciated the dispatch system that texts you with updates. All in all, I'm grateful it got taken care of quickly. There's a bit of grace you have to provide knowing 1) everyone's AC is broken the same time as yours and 2) the team working on the houses aren't the ones responsible for scheduling. I wish the front office was better at communicating. Even the delivery of our parts was a surprise. No one told me when it'd be arriving. I just so happened to be pulling into my driveway as a huge truck showed up to deliver the new system.

Absolute scam company! Buyer beware! I paid $1300 to get my AC repaired. The first time their tech "quit" and never showed. When they came back out they installed it, AC worked great. Tech before leaving told me the AC drains water into the bathroom sink by design. He said to call him back out if I had any issues with it. Sure enough the drain clogged, less than 24 hrs after install, they wanted to charge me to come back out $69. The sink was not clogged before the install. Not professional at all.

The experience we had was about has good as you can possible have for an A/C install. The installation was done in a short time frame in the busiest time of year and every single element was organized, efficient and professional. All phone calls were returned quickly as well and we got the best deal possible and other HVAC companies told us as much. I highly recommend this company and will use them again.

Drew the owner and Chase, the Sr. Technician were simply amazing. Never have I had an HVAC company respond the same day. Chase called and asked if he could show up after dinner (he was booked) which is always fine when there is no AC. He showed up later than anticipated but it was Friday night. He finally had it up and running perfectly by midnight. Fast forward a few months, I decided to replace my large unit and Drew went to work finding me the best unit for our situation, explaining it to me in detail, and ensuring above and beyond I was comfortable in what we were doing, how it works, and why we made a right choice. Haven't done business with many HVAC companies who I implicitly trust. I trust Drew and Chase and they are my new HVAC first responders. I cannot speak highly enough of this company. They should be your first choice.

Yesterday was my second experience with Superior HVAC. Last year, they installed a new unit for us at a phenomenal price. This time, it was preventative maintenance ahead of the summer heat. Tyler and Derek were dispatched to my house, they arrived on time, were professional, and thorough with explaining to me what they were doing. The owner, Drew, also called after the visit to ensure i was happy. I will never call another HVAC company to my house as long as Drew and his guys are in business.