Swingset Factory Depot - Collinsville, Illinois

John Orrell

Just simply PHENOMENAL!!!! Brian and his team went WAY above and beyond to ensure my kiddos had an above outstanding and exciting playing experience. After we moved cities my kiddos were devastated to leave their play-set behind. Brian and his team walked me patiently through the whole process and pulled off the unimaginable - a play-set set-up that made my kids forget what they left behind and excited about what they now have. The whole team is what “right looks like” when it comes to the customer experience. When we moved from the St. Louis Metro-East to an hour East, Brian didn’t hesitate to make the trip to set us up. I am very grateful that he did this. I look forward to working with him and his team in the near future to continue to build our backyard a play-time oasis. Next up…one of their trampolines. Then in a couple of years…the basketball goal of the kiddo’s dreams. Thank you so much.

Sandra

I had such a good experience working with Brian. I had been thinking about getting a swingset for awhile now but just couldn't bring myself to do it. I contacted Brian with some questions and he got back to me in less than 24 hours. We discussed my questions and concerns. He came out to look at my property within a few days of talking on the phone, looked at the area and made a great recommendation on where the playground could go. He came out within two weeks of the weather improving and had the playground installed within the same day. Brian is very nice, professional, efficient and honest. I highly recommend him!

William Rugg

Had a large playset installed by this company. Brian and his brother did a great job. They added some customization to a set i liked and made sure the job was done right. They seem to have some of the better prices in the area as well.

Monika Brohaugh

Brian and his team are AMAZING from start to finish. We visited the showroom, he was very honest and transparent with our options, and less than 2 weeks later we have a beautiful playset! He has been extremely responsive with texting and calling. Financing was such an easy process. I couldn’t recommend this company more if I tried.

Update: still a wonderful company and great customer service. However, after 4 months, the stain is coming off on my children and is noticeably coming off the play structure. The owner was very responsive but said that it’s “normal wear and tear” which is fine, but I expected this to last longer than the summer. The structure is in the shade and was not wet when the stain came off.

Aaron Prins

What more can you say? Brian and Greg were awesome to deal with! Great value in the Tree Frog Brand playsets. Brian is a straightforward and honest guy! No need to go anywhere else. Our kids love it and so do we! Thanks again guys.

Justin Dusek

My experience may be very different from most, but it does not change how satisfied I was with purchasing through Swingset Factory Depot and dealing with Brian, the owner, and his brother. The help they provided and time they took following the sale to make sure I was was taken care of was above and beyond. I live almost 5 hours away from their location and purchased a Thunderpro Trampoline and Ryval C660 basketball hoop. Brian was very responsive to my questions and picking his brain while I installed the hoop and trampoline myself and even took the time to follow up and make sure I was happy. Even with the far drive, I would be more inclined to drive the distance again for the stellar service.

Justin Dusek

Cathy Schuermann

We could not be happier with our decision to work with Brian to buy a play set for our granddaughter. The whole process was seamless and we highly recommend them!

Josh Daniels

If your looking for a Swingset, Hoop, or Trampoline, search no more!!

This place is amazing. Brian and his team helped us pick out the right trampoline for our family and assembled it at our house really quick.

They kept us in the loop from start to finish and
Always responded quickly when we had any questions. Brian’s and his teams diligence to satisfy his customers made our decision much easier.

Again great job guys!!!

The kids love it so much
J