Trail Creek Outfitters - Glen Mills, Pennsylvania

Olivia

My recent visit to the store was quite uncomfortable. Upon entering with my boyfriend, we were greeted warmly by one employee. However, things took a turn when my boyfriend headed to the restroom (which is right by the entrance), and I began browsing the women's section. Another worker approached me and questioned who I came with and where they were. She seemed bothered when I mentioned my boyfriend was using the restroom. She gave me a nasty look and returned to the front desk. She returned a few seconds later, this time with a less-than-friendly tone, questioning my familiarity with the store. Despite being life-long customer (over 20+ years), she then lectured me about the bathroom policy and the failure to inform a staff member before using the restroom.

This unexpected confrontation left me feeling singled out and unwelcome. It's disappointing because I've always had positive experiences at this store prior to this incident. The unnecessary discomfort prompted us to leave promptly after my boyfriend finished in the restroom.

Connie Wragge

After staying up until 1:00 A.M. today (researching hiking shoes online) I went to sleep exhausted. I had read so many reviews on so many different brands. I realized that some sites were filtering customers’ negative reviews and were not always presenting the truth about the products they were selling. I pressed on in my search for the ideal hiking shoe.

As my eyelids grew heavy I zeroed in on the Oboz Sawtooth X Low (in Eucalyptus Green). I had read about the company’s practice to plant a tree for every pair of Oboz sold and that impressed me. However, after having located my hiking shoe of choice I began to look for it in my size. It was nowhere to be found on the digital landscape. Crazy.

Today, some twelve hours later I walked into Trail Creek Outfitters in Glen Eagle Square totally clueless as to the brands of shoes they stocked. I walked right up to a display where I immediately pulled my hiking shoe of choice down off the shelf (in utter amazement)! What’s more, Pete (best salesperson ever) was right there to help me find my size. He had the shoe in two sizes that fit my feet, and I left the bricks and mortar store elated with the pair that fit my feet the best.

Couple of other special touches offered as part of the Trail Creek service scenario…the staff have clean hiking socks you can use when trying on your hiking shoes and a mini rocky slab for experimenting with your shoes on rocky terrain.

The staff at Trail Creek are professional, and they really know the products they sell. They can be trusted to only sell you a shoe that fits your feet. And they will measure your feet when asked.

Rob Garrison

Such a great place to poke my head in every few months. Rotating stock and killer selection. I'm always being introduced to brands I've not heard of/touched/tried on. Always worth the visit!

Janet Keymetian

Very kind female employee called to let my friend know she left her wallet at the store. I called back shortly after to ask if I could come pick it up and the employee already was home. She was so nice to come back to the store to meet me so I could grab it because we needed it in the morning before the store would open again. I appreciated her compassion going the extra mile to help us on a very difficult day.

Ujl B

I always try to buy things from local businesses for obvious reasons, but sometimes, instance like this really make me question my decision. I bought a Patagonia down jacket from this store on Dec 28, 2022 and about a month later I found out that the same jacket was on sale with the price reduced by more than $100. I contacted Patagonia and they told me to contact the store instead. I called the store and was told to speak to the owner during the weekdays.

The owner asked if I have worn the Jacket. I had, so I said yes. Then he said they don't do price adjustments on worn items. That rule doesn't seem practical because when people buy items they use it. But that's fine. What concerned me is along the lines he says, "This is not a rental store....." and "We'd have no items in the store if we were to refund everyone who bought from us.......". If you don't do adjustments, that's fine. But I don't think it was necessary to make those remarks. Not a pleasant experience for me at least.

Jason G

Great brands to select from. The store is layer out great with plenty of space. Pricing is fair but I don't ever remember any sales. I could be mistaken. Service and attentiveness would greatly increase sale here. The seven or eight times I have been here it was like flagging down a cab on 5 th Ave. The door was lock during open hours on my last visit. Looked like they had a sales meeting going on inside. Still if you wanted quality outdoor clothing this place is a must check out. Till next time.

Jack Karakelian

I ordered a sling bag online and received confirmation that they had it in stock and availablefor pick up at this location. I got a call the next morning saying the bag was out of stock in black but they had ot in another color. Disappointed , but figured these things happen and perhaps their system wasn't updated. I said I'd come by to check out the color. When I got there i was told that they had the bag but that before I could get there to pick it up, someone came in and bought it. Huh? How does that happen? So nobody puts aside the item that i paid for and sells it to another. Whats the point? Its like making a reservation and then they give it away. Not only did I not get an apology but he tried to sell me a bag that cost $20 more. If these guys truly cared, they would have offered me the more expensive item at the price of the one I bought online. Never dealing with them again

Ellen Linsen

Great local shop for outdoor clothing. Staff is knowledgeable and helpful. Very good selection, some unique items. Not inexpensive, but a reasonable value if you want help making a selection that meets your needs. If I had shipped during a sale, it probably would have been 5 stars!