Wendy's - Lebanon, Missouri

Michael S. ?. S.

Was craving some quick easy breakfast. Stopped by the drive through and ordered 4 meals.

Got the honey butter chicken biscuits, which are pretty darn good. Even though we ordered 4 of them and they were chicken they still came out pretty quick. The breakfast potatoes are also pretty good they were fast and hot as well.

Over all we were quite satisfied with our visit with no complaints. One of the better Wendy's I have been through.

Mark H.

Stopped off to grab a quick lunch and get back to work. Service was good and the food came out in a timely manner and was freshly cooked. Crispy fries, hot burger and a refreshing cold soda. Couldn't have asked for more and yes it tastes good too!!

Salvador A.

10 workers. 3 people in the drive thru. Zero service for 10 minutes as they all took turns staring over at the order counter refusing to acknowledge that anybody was at the register.

ashxx

Almost every time I go there I have an issue. I get the SAME thing every time and I’m specific and nice at that. Today I got cheese fries with cheese on the side because normally when I order extra cheese they don’t even put it on there. But I got home and I had like barely anything on my fries and my extra cheese was all spilled out into the bag because they couldn’t take the two seconds to put a lid on it. I literally am so tired of them being so lazy for the smallest things.

Amanda L.

Always Get good food from this location. Love being able to use the app and order ahead.

Dustin H.

They can't get an order right. Mistakes happen. But they get it wrong almost every time. If you tell them no cheese they will put cheese on it. If the hamburger doesn't even come with cheese they will still put cheese on it. You get sick of having to drive all the way back across town because they can't get it right. Then when they remake it. They still get it wrong and it takes a 3rd time.

Cody W.

Was very nice and got my food and it was hot and I had 0 complaints and the drive through guy was awesome

Jon H.

I'm going to leave the original post attached below, because I believe that improvement should be recognized. Yesterday my friend and I visited Wendy's and the experience was an one hundred and eighty degree turn from my original post. Our experience during ordering was very pleasant, and our food was hot and fast. Well done to whoever made these changes.

The idea of fast food hasn't made it to this Wendy's. My wife and I stood second in line for 10 minutes while the woman pretending to be a manager worked at correcting the order for the customer in front of us. After I had had enough waiting, I tried the drive through, after getting our drinks and paying for our order we were directed to park and wait for our order. After another 5 minutes passed we drove off without the food we paid for. It wasn't as if they we even busy.... needs to be renamed Wendy's of Lebanon, where fast food is a dream.

Inspiration F. T. M. A.

After waiting over 15 minutes in the drive-thru, we finally placed our order. Once we got our food and headed back out on the road, traffic was extremely busy in Lebanon answers about 10 minutes before we could open up our bag and get out the food that we ordered. With Wendy's promoting their quality and how they are better than other fast food places, we expected no issues; however, what we found was not what we ordered. When we called back we spoke with one of the managers named melissa, and instead of accepting that one of her employees messed up our order, she continued for the next several minutes making excuses for why it was understandable that the order was messed up. Instead of trying to apologize and find a solution for their failure to correct the situation, she proceeded to argue and try to convince me that it was okay that the order was messed up.
When I asked her what she was going to do to correct the situation her solution was "well I'll just mail you a coupon and that's all I can do since you're refusing and come back."
I explained to her that I would like to just come in another day such as tomorrow and receive my correct order, and Melissa "the manager" only managed to say well you either come back or I know you a coupon that's all I will do to fix the situation.
Her confrontational attitude and list of excuses at the end of the conversation made me wonder why I didn't just go next door to McDonald's, which I hear has great customer service and not only does McDonald's provide you with good food, friendly faces, but they are also willing to do what it takes to make sure that you get what you ordered and that the order is correct before it gets to you.

So, Melissa "the manager" maybe should ask Wendy's what quality service looks like.

Update: We called later in the day, spoke with a different manager, Madison, and she promptly apologized for the mistake. She made no excuses, and said whenever we could come by she would remake our order correctly. So we went back to Wendy's and got the correct order and they're now a satisfied customer.

kits O. F.

Won't be coming back here after seeing a motorcycle turned away from the drive through.... some of us only have one mod of transport and it's called fast food for a reason

David H.

The manager here needs to be fired.

I was picking up an order for a friend. When I came the drive thru had 10 cars in it which is a management failure on its own. I wasn't about to wait in that line when the order just needed to be picked up so I went inside. I had the employees check both the front counter and the drive thru orders and even watched them check the drive thru and then tell me there was no order for me.

I leave, my friend calls because they charged his card, and they tell him it was a mixup and to come back and they'll make it fresh for me to pick up.

When I get there I tell them I'm picking up an order and that someone should have called about the mixup. The manager overheard this, took the order ticket, and then held it while she insisted on giving me an extremely condescending "apology" where she implied it was my fault for the mixup since I came in through the front counter. I told her I watched them check the drive thru twice and she got upset at me and kept insisting on continuing with her long-winded, condescending, and pointless "apology." Only when I let her get through her whole "apology" did she finally hand off the order ticket for it to be made.

I'm a grown man and an X Marine and she tried to talk to me like a child when it was her management failure that was at fault.

Next time, just say you're sorry and throw an extra item in the bag. I do not care about why the order got messed up. Maybe all this time-wasting crap is why you had a line of ten cars at the drive thru in the first place.

I don't allow people to treat me like this and I certainly don't pay for it. Goodbye Wendy's.

ashxx

Almost every time I go there I have an issue. I get the SAME thing every time and I’m specific and nice at that. Today I got cheese fries with cheese on the side because normally when I order extra cheese they don’t even put it on there. But I got home and I had like barely anything on my fries and my extra cheese was all spilled out into the bag because they couldn’t take the two seconds to put a lid on it. I literally am so tired of them being so lazy for the smallest things.

Lexy D.

I’m not sure of the girls name that is always working but she is so kind! I absolutely love when she’s working! Food has never been wrong!