WhirlyBall LaserWhirld of HEB - Hurst, Texas

Caryn F.

Our group had the absolute best time! The staff were super accommodating and so friendly! We had a large group and they were patient with us and the concessions were fully stocked. It truly was fun for the little kids and older adults. The courts and carts were in great shape. The laser tag was also so fun and such a cool atmosphere. All the arcade games worked and was a great way to pass the time in between games. Highly recommend

Bill S.

Nice and clean on the outside, but run down and dirty on the inside. Broken rackets, carts are old, dirty and beat up.The restrooms were absolutely filthy and looked like they haven't been cleaned in weeks. Just gross. The kids had fun, but I wouldn't recommend this place to anyone. Too many other things to do in well kept, clean facilities.

Mimi L.

Truly one of the best venues for team events. Whirlyball Hurst planned every detail with me flawlessly. Every member of our team raved about how much fun they had tonight.

Eric V. V.

I only did WhirlyBall. The cars are bit old but not in too bad of shape. A lot of the rackets were broken and they're cheap plastic so they really should replace those as i wouldn't cost them much. Other than that it was a lot of fun!

Mackenzie A.

My company had an all day event here this week. The staff accommodated to outside regular hours for us, they made sure we had everything we needed. Bill and Sue were so sweet. We will definitely be back!

Richard G.

Whirlyball is one of the most surprisingly fun group activities I’ve ever done. It’s simple enough that anyone can play, but different enough to level the playing field. A must activity for any church, business, and social gatherings. And Bill & Sue are the sweetest folks to work with! Don’t miss this!👍

e S.

Crazy experience with teenagers who can not drive. It is a competitors playground from young to old you have a great experience. The equipment is not the best which is the lower star. But the staff is friendly informative and lets you play a few minutes past your time! Laser tag is efficient and multilevel. The only bad thing is the limited distance of the guns range make it difficult to carry over time. But we had a 5 yea-old who played laser tag and loved it. But the arcade could be updated and some of the scoops fixed!

David S.

They took my money and they're not giving it back.

On October 7th I called Whirlyball Plano (see pictured phone record, see screen capture of Whirlyball Plano's Google listing) at the listed phone number to book a reservation. When I call this phone number, I am told by an automated voice that I'm calling Whirlyball Plano. I speak with a representative and we verbally agree to a date.

I was sent a contract, which I have also attached, that contains no mention of a Hurst location.

I show up on the day of my reservation at Whirlyball Plano to find that the place is shuttered. I'm organizing an event on behalf of a group and first need to scramble to find another option, and then I'm surprised by a call from Whirlyball, Hurst. They ask me why I'm not there for my reserved event!

I explain my situation to the woman that called, who immediately apologizes, and says that I'm not the first person this has happened to, but that there is nothing she can do. I speak with the manager, who tells me that I "should have known that all calls to the Plano location are picked up by someone at the Hurst location", and that "whenever someone picks up the phone they tell you which location they're at." The manager gaslit me by saying the representatives on the phone *always* say where they are. It didn't happen in this case. They refused to take any accountability.

I have booked an event at Whirlyball Plano for each of the last 3 years and done the exact same thing to make the reservation. I've called the same number and gave the same information needed on my end to make it happen. Something different happened this time, and this business would rather take my money now than make things right and keep me bringing people through their doors for years to come.

Deciding to do business with Whirlyball LaserWhirld puts you in a position to suffer the same fate.